target audience: TECH SUPPLIER Publication date: May 2023 - Document type: Market Presentation - Doc Document number: # EUR150624923
European Contact Center Quarterly Update, 2Q22
This IDC Presentation highlights updates for the 2Q22 release. It illustrates revisions in forecasts and competitor performances for the contact center market in Europe. It also showcases survey data on business buying patterns. The latest forecast for contact center is based on the 2Q22 market performance. Contact centers in Europe have a forecast of 10% CAGR in 2021-2026. This is primarily due to cloud-based contact center services having a CAGR of 24% during the forecast period. On-premises contact center had a CAGR of -8% during the same period.