target audience: TECH SUPPLIER Publication date: Apr 2023 - Document type: IDC Survey - Doc Document number: # EUR150512923
Do Energy Suppliers Around the World Provide Their Customers a Positive CX Along the Customer Journey?: Part 5 of the 2022 Worldwide Energy Consumer Survey Discovery Series
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Abstract
This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July. It focuses on the customer journey and how well energy customers perceive their energy suppliers' performance across certain elements of their customer journey. It breaks down data by age group, market type, and smart meter installation.
The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.
This presentation is one of a series of documents unveiling the energy consumer point of view over multiple energy industry areas such as products and services satisfaction levels, communications and interactions with energy suppliers, customer experience, customer journey, and new energy products and services.
This presentation is one of a series of documents published in 2022 or to be published and 2023 covering the IDC Energy Insights Energy Consumer Survey, including:
How Well do Energy Suppliers Around the World Keep Their Customers Informed?: Part 4 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #EUR150512523, April 2023)
How Easy is the Energy Customer Experience Along Various Tasks of the Energy Customer Journey?: Part 3 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #US49142623, March 2023)
What Most Motivates or Incentivizes Energy Customers to be Loyal to Their Energy Suppliers? (IDC #EUR150046022, January 2023)
European Energy Customer Interactions and Communication Channels Preference: Part 2 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #EUR149140822, January 2023)
European Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #EUR148631922, January 2023)
Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #US44330019, October 2022)
How do Customer Satisfaction and Net Promoter Scores for Utilities and Energy Suppliers Differ by Age Group? (IDC #EUR149620922, September 2022)
How are NPS Among European Energy Suppliers, and How Do They Differ by Age Group? (IDC #EUR149618722, August 2022
How Does Customer Satisfaction and NPS for Utilities and Energy Suppliers Differ Around the World? (IDC #EUR149616922, August 2022)