target audience: TECH SUPPLIER Publication date: Apr 2023 - Document type: IDC Survey - Doc Document number: # EUR150512523
How Well do Energy Suppliers Around the World Keep Their Customers Informed? Part 4 of the 2022 Worldwide Energy Consumer Survey Discovery Series
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Abstract
This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July. It focuses on the information flows between energy customers and their energy suppliers and how well energy suppliers keep their customers informed about matters or situations that affect them. It breaks down data by age group, market type, and smart meter installation.
The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.
This presentation is one of a series of documents unveiling the energy consumer point of view over multiple energy industry areas such as products and services satisfaction levels, communications and interactions with energy suppliers, customer experience, customer journey, and new energy products and services.