Abstract

This IDC Market Forecast analyzes the development of the OSS/BSS market in EMEA, with an outlook to 2026. This market includes OSS fulfillment, OSS service assurance, and BSS. Overall spending on OSS/BSS in EMEA will grow at an average annual rate of 1.2% to $11.6 billion by 2026. All segments will grow over the forecast period, with BSS representing the largest segment. This report analyzes key trends, drivers, and inhibitors as well as provides forecasts for EMEA by subregion.

Key drivers for EMEA investment in OSS/BSS include 5G network and fiber network rollouts, strong levels of M&A activity in the region, and the need for systems that can support new operator business models. Inhibitors to growth include the short-midterm economic dislocation brought on by the Russia-Ukraine War, high inflation, continued aftershocks of the COVID-19 pandemic, and the complexity associated with the IT transformation telcos are undertaking.

"EMEA network operators are investing in their OSS/BSS estates to become 'match fit' as they progress their service strategies beyond pure connectivity. The investments they make now and in the next few years are intended to reduce their dependence on large legacy IT estates and build the foundations for monetizing their network assets as a partner-driven platform," said Chris Silberberg, research manager, European Telecoms Insight, IDC.

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