TECH SUPPLIER Jun 2022 - IDC Survey - Doc # CA49279522
Adoption of Unified Communications and Collaboration, 2022
Abstract
This IDC Survey examines the adoption of unified communication and collaboration (UC&C) solutions. It considers deployment types and how organizations plan to purchase them. It further covers adoption of team collaboration solutions and factors impacting selection. It also considers the trend around the integration of unified communications as a service (UCaaS) with contact center as a service (CCaaS).
This survey draws responses from 304 organizations surveyed as part of IDC Canada's 2021 IT Advisory Panel n4.
Coverage
Subscriptions Covered
Canadian Software as a Service
Companies Covered
RingCentral, Inc., Cisco Systems Inc., Mitel LLC, Zoom Video Communications Inc., Google LLC, 8x8 Inc., Avaya Inc., Microsoft Corporation
Regions Covered
Topics Covered
Collaborative applications, Customer relationship management applications, Enterprise social software, Governance, risk and compliance infrastructure, Networked consumer devices, Storage services, Unified communications and collaboration, Videoconferencing equipment
Content
- 15 slides
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