TECH SUPPLIER Apr 2021 - Market Perspective - Doc # AP45227120

Digital Metrics for DX and Operational Resiliency - Australia and New Zealand

By: Neha RalhanResearch Manager, Liam LandonMarket Analyst

Abstract

This IDC market perspective provides a view of how Australia and New Zealand (ANZ) organisations are leveraging digital metrics to adapt and to uncertain environments and build up digital resiliency.

Neha Ralhan, Research Manager Australia and New Zealand, says "Outdated KPIs continue to be a significant barrier in an organisations' digital transformation journey. Applying only traditional key performance indicators, that measure past performance, are no longer adequate to measure digital success. By investing in increasing measurement capability, leaders can focus on digital programmes of work required to achieve critical mass and move towards becoming a digital native organization and post COVID-19 recovery".


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