People, Process, Product and Planet
Customer lifetime value and consumer experience excellence are top priorities for retailers. Traditionally, a lot of attention was given to the front-end of the customer journey to “make the magic happen”. But in today’s market, it is vital to reverse the debate and focus on competitive advantage and profitability drivers for which critical knots need to be untied - such as the interactions among actors who manage the product lifecycle and the overall supply chain.
By 2024, 40% of the top 500 retailers will use AI-enabled decision support to drive improvements in the new KPIs of omni-channel retail, including customer lifetime value, productivity, and profitability. There are still opportunities to nourish crucial nodes of the internal processes of retail organizations with targeted injections of technological programs, to link the 4 pillars of a customer-led retail renaissance.
IDC European Retail Xchange connects and engage senior IT and business professionals from different retailers and countries. We aim to create the best-in-class independent content based on insights from our analysts, external speakers, as well as industry, and thought leaders, who we invite to join.
The event will provide you with industry trends, actionable recommendations, hands-on experience from external speakers and last but not least - a chance to connect and network with your peers from the biggest European retailers.