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Reverse Experiences for Customer-Led Retail: People, Process, Product, and Planet

Coverage: Europe

People, Process, Product and Planet

Customer lifetime value and consumer experience excellence are top priorities for retailers. Traditionally, a lot of attention was given to the front-end of the customer journey to “make the magic happen”. But in today’s market, it is vital to reverse the debate and focus on competitive advantage and profitability drivers for which critical knots need to be untied - such as the interactions among actors who manage the product lifecycle and the overall supply chain.
Overview
By 2024, 40% of the top 500 retailers will use AI-enabled decision support to drive improvements in the new KPIs of omni-channel retail, including customer lifetime value, productivity, and profitability. There are still opportunities to nourish crucial nodes of the internal processes of retail organizations with targeted injections of technological programs, to link the  4 pillars of a customer-led retail renaissance.
Why Attend?
IDC European Retail Xchange connects and engage senior IT and business professionals from different retailers and countries. We aim to create the best-in-class independent content based on insights from our analysts, external speakers, as well as industry, and thought leaders, who we invite to join.

The event will provide you with industry trends, actionable recommendations, hands-on experience from external speakers and last but not least - a chance to connect and network with your peers from the biggest European retailers.
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Agenda

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11:45

Registration & Networking lunch

13:00

IDC Greetings & Welcome

13:10

Reverse Experiences for Customer-Led Retail Renaissance: Why, What and How

13:30

The strategy of reverse experiences in Retail Commerce

13:45

Where the competitive advantage of the reverse experience stays in the retail value chain?

14:15

Coffee & Networking; One-to-One Meeting

14:45

Why I'm with Heidegger... or How Generative AI will Save Customer Services

15:00

Why Responsible AI matters: The Crucial Key to Unlocking AI-Powered Retail

15:20

How to make retail operations socially and environmentally sustainable?

15:45

Coffee & Networking; One-to-One Meeting

16:15

Workshops

17:00

Free time & Networking; One-to-One Meeting

18:30

Champagne Reception

19:30

Gala Dinner

22:00

After Dinner Drinks

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Partners

Strategic Xchange Partner
Xchange Partner
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Charlotte Thygesen Poulsen

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+45 24446502

Gloria Lombardo

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