Analyst Location

United States



Coverage

Services



Regions

Worldwide

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




  • By: 

    • Bill Latshaw Loading
    • Abhishek Mukherjee Loading
    • Alison Close Loading
    • Erin Hichman Loading
    • Estelle Quek Loading
    • Jennifer Hamel Loading
    • Leslie Rosenberg Loading
    • Melih Murat Loading
    • Peter Marston Loading
    • Rob Brothers Loading
    This Tech Buyer Presentation describes 14 AI/GenAI use cases providers and buyers are implementing. GenAI and AI buyers understand that the service providers they hire to produce outcomes for their businesses are using these services to aug...
  • By: 

    • Alison Close Loading
    • Daniel Saroff Loading
    This IDC Tech Buyer Presentation examines the different pricing models leveraged for managed business process service engagements including requirements and considerations for each pricing model and the adoption of different models for fina...
  • By:  Alison Close Loading

    This IDC Survey Spotlight examines how global enterprises plan to use digital technologies for intelligent contracts over the next one to three years. This includes using technology for automating call-offs and SLAs, condition term/conditio...
More results   for Analyst Research
  • AI Transformation of Services – Engagement Models & Employee Impact

    By:

    • Peter Marston Loading
    • Alison Close Loading
    • Abhishek Mukherjee Loading
    • Jennifer Thomson Loading
    • Estelle Quek Loading
    • Bill Latshaw Loading

    Topics:

    Software, Big data, Cloud services, Big data infrastructure, Enterprise mobility, Services, Project-oriented engagement services, Outsourcing engagement services, Life-cycle services, Cloud computing, Mobility, Technology buyer, Cognitive/artificial intelligence, Leadership transformation, Omni-experience transformation, Information transformation, Operating model transformation, WorkSource transformation, Innovation accelerators

    Planned for CY2024 Q1 IDC Perspective Tech Buyer

  • Global Enterprises Response to CX Technology/Service Providers’ Rate Increases

    By:

    Alison Close Loading

    Topics:

    Services, Outsourcing engagement services

    Planned for CY2024 Q1 IDC Survey Tech Supplier

  • IDC Survey Spotlight: CFO Investment and Business Priorities

    By:

    Alison Close Loading

    Topics:

    Services, Outsourcing engagement services

    Planned for CY2024 Q1 IDC Survey Spotlight Tech Supplier


More results   for Planned Research