target audience: TECH SUPPLIER  Publication date: Apr 2024 - Document type: Market Perspective - Doc  Document number: # EUR151991324

Generative AI in CPaaS

By:  Melissa Holtz-Fremeijer

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Generative AI in CPaaS

  • New Market Developments and Dynamics

    • End-User Views on Generative AI

    • Figure: GenAI Business Benefits (Western Europe)

    • Generative AI Model Developments

    • CPaaS Provider Developments

    • Alcatel-Lucent Enterprise (ALE)

    • Cisco

    • Infobip

    • Sinch

    • Twilio

    • Vonage

    • Customer Engagement, Automation, and Orchestration Optimization

  • Advice for the Technology Supplier

  • Learn More

    • Related Research

    • Synopsis