Operating Model Transformation
Leverages Connected Systems

IDC defines operating model transformation as the ability to make business operations more responsive and effective by leveraging digitally connected products/services, assets, people and trading partners.

IDC’s operating model transformation coverage includes:

  • Specific use cases for operating model transformation by industry
  • How the Internet of Things moves from improving operational performance to creating new revenue streams
  • The role DevOps and agile development play in creating a digitally savvy IT organization
  • How augmented and virtual reality will transform after-market services
  • How connecting assets with integrated intelligence enables higher levels of efficiency and reliability

IDC Predicts...

By 2018, companies investing in IoT-based operational sensing and cognitive-based situational awareness will see 30% improvement in the cycle times of impacted critical processes

By 2020, 80% of healthcare consumer interactions will make use of IoT and Big Data to improve quality, value, and timeliness

By 2022, nearly 40% of operational processes will be self-healing and self-learning – minimizing the need for human intervention or adjustments