target audience: TECH SUPPLIER Publication date: Feb 2024 - Document type: IDC Survey - Doc Document number: # US51494924
Worldwide Demand-Side Study of Buyer Needs of Artificial Intelligence (AI) with Managed Cloud Services
Content
- 43 slides
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Survey provides an overview of the worldwide results from IDC's 2023 Worldwide Managed Services Survey of enterprises involving enterprise expectations in using artificial intelligence (AI) with managed cloud services. This study involved 476 respondents across 5 geographies including Australia, China, Germany, the United Kingdom, and the United States involving multiple industries and firms with at least 1,000 employees worldwide.
This IDC Survey offers insight into the technology and workload priorities for which enterprises want to utilize AI with managed cloud services, degree of concern when allowing a managed service provider to incorporate AI as part of providing a managed cloud service with different type of clouds (private, public, hybrid) and degree of risk that these providers should own were AI to create a negative impact on a client's business (e.g. poor performance, major disruption). This survey highlights key requirements that enterprises believe are most important for managed service providers to incorporate as part of providing managed cloud services that utilize AI involving different cloud environments (e.g. private, public, hybrid) as well as what are the primary key performance indicators (KPIs)across business, financial and service metrics by which enterprises will measure success in deployment of AI with managed cloud services.
This document also provides IDC's essential guidance for service providers looking to compete effectively in the world of managed cloud services that utilize AI. Key areas of advice include focusing on enterprise applications while leveraging hybrid cloud for infrastructure, building an end-to-end risk management function, implementing robust governance, and utilizing a multicloud management platform.