target audience: TECH SUPPLIER Publication date: Oct 2023 - Document type: IDC Survey Spotlight - Doc Document number: # US51339223
Define and Prioritize Business Outcomes Before Engaging IT Consulting Service Partners
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Abstract
This IDC Survey Spotlight provides comprehensive data and guidance on the mind and journey of services buyers, for professional services, outsourcing services, managed services, and engineering services, including a deep dive into 14 services markets. Coverage includes adoption, budgeting trends, purchasing preferences and attitudes, pricing and contract options, friction points related to selection, contracting and managing delivery, and detailed customer satisfaction ratings for vendors. The program also examines what buyers are seeking from the “service company of the future” and where and how service providers must change to meet customer’s future needs.
The survey asked two questions about business case requirements. The first showed that 67.4% do require a business case before engaging with IT consulting and systems integration service partners. The second question asked if the business case included nonfinancial goals; 83.8% said that they do include nonfinancial goals. Including these nonfinancial goals requires quantifying and valuing them, which is as much art as science. Obtain consensus on how nonfinancial goals will be quantified and valued.