target audience: TECH SUPPLIER Publication date: Apr 2023 - Document type: Market Perspective - Doc Document number: # US50159923
Define and Agree on Success
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Abstract
This IDC Market Perspective provides insight into the importance of defining success from both the services firm side and the client side. To increase the probability of success while building trust and a pipeline of potential follow-on projects, take the time to collaboratively define what metrics will be optimized. Spend as much time discussing the constraints as you spend on the object function. This is the "as long as" parts of the problem statement.
"If a business case has been created, use it! If not, make it an early phase of your proposed project." — Brian Wood, research director, Global IT Services and Systems Integration Services at IDC