target audience: TECH SUPPLIER Publication date: Nov 2022 - Document type: Market Perspective - Doc Document number: # US49782222
The Pancake Is Flipping — So How Will Managed SPs Stay on Top of It?
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Abstract
This IDC Market Perspective provides insight into the structural shift of how public cloud providers are now the primary strategic technology partner of enterprises when it comes to supporting firms in this digital-first world and how managed service providers (SPs), also referred to many times as outsourcers, are now considerably lagging behind these public cloud providers as digital partners. This Market Perspective then provides a road map of decision-making criteria that managed SPs need to utilize in assessing on which markets they should place their next big bets, particularly as cloud SPs become a greater threat and challenge to managed SPs.
"Over the past two decades, there has been a seismic shift that is driving structural change on which community of service providers will be the designated owners of operating IT services on behalf of customers," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "With public cloud providers appearing to become the new generation of IT service providers, particularly in operating IT environments, success for managed SPs requires that they define core competencies in determining the degree where to pursue new opportunities, build a road map of the impact of automation on labor, emphasize role and position as general contractor, provide robust governance, leverage channel models, build an integrated digital services supply chain, and pursue new business models around multiplatform management."