target audience: TECH BUYER Publication date: Feb 2022 - Document type: Tech Buyer Presentation - Doc Document number: # US48885022
Measuring Future IT: KPIs for Innovation and Intelligence
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Abstract
This Tech Buyer Presentation discusses the need for key performance indicators (KPIs) to show and improve progress toward a digitally intelligent enterprise.
Future IT, the foundation of IDC's Future Enterprise, depends on the implementation of intelligent capabilities while supporting lines of business as they foster innovation at the edge. A key goal is to empower employees with AI and intelligent automation. Readers of this presentation will benefit from the definition of five areas used to assess enterprise maturity and guide actions that define and improve the journey to a digital-first enterprise. Examples of KPIs are given for each of the five areas, both strategic in nature as appropriate for the attention of the C-suite and the board of directors and tactical to communicate the performance to the IT organization and internal customers of IT.
"There are many practices and technologies supporting a digitally intelligent enterprise," says Cora Carmody, adjunct research advisor with IDC's IT Executive Programs (IEP). "Start with the implementations that are able to show the measurable progress to compel organizational change."