target audience: TECH BUYER Publication date: Nov 2021 - Document type: IDC PeerScape - Doc Document number: # US48376121
IDC PeerScape: Change Management — Practices for Continuous Business Innovation
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Abstract
This IDC PeerScape collects the experiences and insights of CIOs, change management leaders, and IT leaders who have understood and adopted a new version of change management that deals with the challenges of the future. Emerging best practices will be described around the following key themes:
- Adapt to the new "nature of change" — deliver business outcomes with continuous innovation.
- Develop the vision of foundational IT "platforms of change" to accelerate innovation.
- Use new experience data to measure the impact of business adoption and innovation.
- Build an organization and culture based upon transformational leadership and experiential empathy.
"The new change management is very focused on setting the target of a desired business outcome, and then unleashing the capabilities of the enterprise to discover business innovations that deliver the outcome as quickly as possible," says Bob Multhaup, adjunct analyst with IDC's IT Executive Programs (IEP).