target audience: TECH BUYER Publication date: Aug 2021 - Document type: IDC PlanScape - Doc Document number: # US43664119
IDC PlanScape: The Touch-Free Future Store Model
Content
List of Tables
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC PlanScape outlines the technology priorities for building out the touch-free future store, IDC's model of a retail hub that optimizes for both optimal omni-channel shopping and fulfillment experiences and employee productivity.
Leslie Hand, group vice president, IDC Retail Insights, reports, "Most retailers in the post-pandemic landscape are accelerating their digital transformation plans to truly digitize and automate the omni-channel shopping journey. Self-service, touch free, and frictionless are buzzwords, but nevertheless accurately describe the target state of retail operations and customer engagement. As a result, retailers are investing more in modernizing store infrastructure and the applications that enable seamless operations."