This IDC study presents a vendor assessment of finance and accounting BPO services through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. This IDC MarketScape covers a variety of vendors participating in the finance and accounting BPO services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market during both the short term and the long term.
"The F&A BPO market is mature; deals are becoming increasingly small, and most, if not all, F&A BPO providers offer the full suite of standard FAO capabilities (R2R, O2C, and P2P). For providers, this means differentiation and value must come from your technology, ability to provide new and more cost-effective pricing models, and ability to drive digital transformation capabilities faster than your competitor," says Ali Close, senior analyst, Worldwide Finance, Accounting, and Procurement BPO Services.
Wipro Limited, Genpact Limited, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Accenture plc, Conduent Inc., HCL, IBM, Aegis Limited, WNS (Holdings) Limited, Nippon Telegraph and Telephone Corporation, arvato AG, ExlService Holdings, Inc., Infosys Limited