This IDC study is a vendor assessment of the document workflow services market using the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this growing market. Document workflow services represent the most mature segment of the managed print and document services market and contribute to the overall workflow automation and optimization services market.
This study provides a visual presentation of the resulting vendor analysis in a single bubble chart. This display concisely exhibits the quantified scores of the reviewed vendors along two axes — strategies and capabilities — which determine if the vendor is a Leader, a Major Player, a Contender, or a Participant. The study also provides vendor summaries that discuss IDC's positioning of each vendor in the market along with commentary on strengths reflected in their scoring and opportunities for improvement. The study provides specific guidance for organizations considering document workflow services — or a managed print and document services — engagement.
"Organizations adopting advanced document workflow services are engaged in achieving the highest levels of print and document maturity," said Robert Palmer, research director, IDC's Imaging, Printing, and Document Solutions. "Identifying a vendor with the proper set of solutions, resources, skill sets, and professional services capabilities is critical to achieving a successful program. This study effectively positions the various market players based on the capabilities and strategies needed to produce optimal results."