This IDC study is a vendor assessment of the document workflow services market using the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this growing market.
Document workflow services represent the most mature segment of the managed print and document services market and contribute to the overall workflow automation and optimization services market. It supports companies' digital transformation and their path to achieving high levels of workflow maturity.
This study provides a visual presentation of the resulting vendor analysis in a single bubble chart. This shows the quantified scores of the reviewed vendors along two axes — strategies and capabilities — which determine if the vendor is a Leader, a Major Player, a Contender, or a Participant. The study also provides vendor summaries that discuss IDC's positioning of each vendor in the market along with commentary on strengths reflected in their scoring and opportunities for improvement. The study provides specific guidance for organizations considering document workflow services — or a managed print and document services — engagement.
"Efficiency and productivity are two key business goals that companies are addressing in order to optimize resources and streamline document workflow. Advancements in technology enable companies of all sizes to adopt enhanced document workflow services that are affordable, flexible, and scalable as companies grow," said Jacqui Hendriks, research manager, European Managed Print and Document Solutions. "It also means that companies can quickly fall behind if they have not partnered with the right vendor to leverage the right technology and make the right investment to achieve their goals. Companies need to identify a vendor not only with the solutions portfolio they need but with the right expertise to support companies in making informed decisions on how best to address their pain points. This study positions hardcopy market players providing document workflow services, based on their comparative capabilities and strategies to help companies achieve produce optimal results."