Social Business Team
New Research
This IDC Perspective explores the dynamics of how customer service is evolving at the intersection of customer experience and employee experience. Practitioners will learn the importance, dynamics, and benefits of implementing the elements ...
This IDC study provides IDC's digital transformation (DX) use case taxonomy for the IT organization as it seeks to support business strategy and success. This taxonomy is organized into eight strategic priorities that serve to define how IT...
This IDC Perspective reviews the challenges that organizations face as they transition to the new work experience and presents a framework for addressing those challenges. As organizations accelerate and expand digital transformation (DX) i...
This IDC Perspective presents two approaches to the ongoing training requirements of an AI-based system within the customer care environment. "Much of the initial focus when implementing an AI-based system within the customer care environme...
This IDC study discusses the worldwide connected devices and consumer DX 2020 predictions."As the workplace continues to evolve at an ever-quickening rate, organizations are asking IT to procure, deploy, manage, and secure an increasingly c...
This IDC Perspective discusses the role of social media, communities, and collaboration in the rise of the social enterprise and provides recommendations for enterprises seeking to become a social enterprise. Social media, communities, and ...
This IDC Perspective shares valuable lessons learned from organizations and companies that have engaged in the process of digital transformation (DX) for the purposes of customer experience. Customer experience is a leading goal of organiza...
This IDC Perspective reviews the role that collaboration applications and company culture play in accelerating productivity, customer experience, and employee experience. Collaboration is the interpersonal activities that creates value when...
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