Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Rick Villars Loading
    • Jennifer Hamel Loading
    • Mary Johnston Turner Loading
    • Neil Ward-Dutton Loading
    • Mickey North Rizza Loading
    This IDC Survey presents the worldwide monthly technology investment monitor for January 2024. Enterprises are fully engaged in the transition to AI everywhere. The development of investment plans and setting priorities, which started in 20...
  • By: 

    • Philip Carter Loading
    • Robert Parker Loading
    • Brian E. Clarke Loading
    • Chris Murphy Loading
    • Teodora Siman Loading
    • Elaina Stergiades Loading
    • Mark Thomason Loading
    • Ashish Nadkarni Loading
    • Ritu Jyoti Loading
    This IDC Perspective provides a definitive overview of the generative AI (GenAI) pricing models to help IT and sourcing professionals budget for GenAI deployments across multiple types of use cases. The generative AI pricing landscape is co...
  • By:  Gard Little Loading

    On March 21, 2024, Accenture reported its FY 2Q24 results, including $15.80 billion in quarterly revenue, essentially flat YoY in both USD and local currency. The earnings call was led by Julie Sweet, Accenture's chair and chief executive o...
  • By:  Penny Madsen Loading

    This IDC Survey Spotlight draws upon IDC's 3Q23 CloudPulse Survey results to assess the requirements cloud buyers have for cost and pricing across different platforms and considers how these are reflected when buyers make cloud vendor decis...
  • By: 

    • Lara Greden Loading
    • Rick Villars Loading
    • Dave McCarthy Loading
    This IDC Survey provides key findings from IDC's 2024 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 1, which focuses on issues related to GenAI adoption and its implications on IT investment, governance, and partnering decis...
  • By: 

    • Bill Latshaw Loading
    • Abhishek Mukherjee Loading
    • Alison Close Loading
    • Erin Hichman Loading
    • Estelle Quek Loading
    • Jennifer Hamel Loading
    • Leslie Rosenberg Loading
    • Melih Murat Loading
    • Peter Marston Loading
    • Rob Brothers Loading
    This Tech Buyer Presentation describes 14 AI/GenAI use cases providers and buyers are implementing. GenAI and AI buyers understand that the service providers they hire to produce outcomes for their businesses are using these services to aug...
  • By:  Bjoern Stengel Loading

    This IDC Survey Spotlight uncovers the top ESG issues that organizations are concerned about when deploying or using AI/GenAI. Sustainable AI is a top priority for enterprises worldwide, with 68% of organizations currently planning to incre...
  • By:  Leslie Rosenberg Loading

    This IDC SurveySpotlight highlights data from IDC's Worldwide Network Consulting End-User Survey of 500 senior network decision-makers regarding their attitudes and expectations for use of network consulting services currently and in the ne...
  • By:  Cathy Huang Loading

    This IDC study represents a vendor assessment of cybersecurity consulting services for enterprises through the IDC MarketScape model. It assesses 15 cybersecurity services vendors offering cybersecurity strategy advisory, architecture asses...
  • By:  Penny Madsen Loading

    This IDC Market Presentation draws upon data collected in IDC's 4Q23 Cloud Pulse Survey to provide insight into the different requirements cloud buyers have as they transform their cloud strategies. Almost three-quarters of cloud buyers are...

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